So many health and wellness-related programs today are pinpointing one area of disease, such as diabetes, and providing advice and support for just that one area without taking into effect a holistic picture of the person receiving support. Programs are not as effective this way, and often the members are just ‘checking the box’ in taking their health plan’s calls and texts in order to get the promised rewards.
For proactive education and support, it has been proven effective to reach out to individuals newly diagnosed with chronic conditions in a timely manner. It’s important to ensure they understand their diagnosis, and what their responsibilities are in light of the "new news". It’s important to not assume that the members’ primary care doctors covered their new diagnoses and treatment plan as thoroughly as was needed. Even if they did, people often don’t remember everything they hear while sitting in their doctor’s exam room.